Frequently Asked Questions…
Question: What is MyCareDesk?
Answer: MyCareDesk provides tools and educational resources to guide and support family caregivers as they care for their loved ones. MyCareDesk helps caregivers to be informed and effective caregivers while minimizing the impact of caregiving responsibilities on their personal and professional lives. Our tools and information cover the full range of topics that caregivers confront, including:
- Senior Living
- In-Home Care
- Care Team Management
- Managing Documents
- Managing Bills
- Managing Photos & Videos
- Things To Do
Question: What are your hours of operation?
Answer: Monday through Friday, 7:00 am to 6:00 pm (Central time)
8:00 am to 7:00 pm (Eastern time)
Question: Will I be assigned to a specific Care Advocate?
Answer: Our trained Care Advocates are all available to help you and seamlessly coordinate all interactions with you. We also have expert subject matter experts on hand for anything that requires an added level of expertise.
Question: What if I have technical questions regarding the site?
Answer: Please reach us via phone, chat or email and we will be happy to assist you with any technical issues you might be having.
Question: What is the benefit of utilizing MyCareDesk?
Answer: MyCareDesk has rich content to help you with your caregiving journey as well as the ability to collaborate and share information with others who are involved in your loved one’s care. MyCareDesk gives you tools and support across all the areas you will need to successfully care for your loved one. You also have access to our highly trained Care Advocates who can personally assist you in the caregiving process and planning.
Question: How can a Care Advocate help me?
Answer: Our Care Advocates are highly trained across all aspects of senior care. They provide information and support to help you navigate your caregiving journey. They listen, advise, guide and help you create a path forward that you can feel confident about during each step of the journey.
Question: Do I have to speak to anyone, or can I navigate through your site on my own?
Answer: You are always welcome to navigate the site on your own. You will find loads of useful information and tools available to you and your care team. If you do need help, don’t hesitate to contact us.
Question: Who sees all my personal information that is entered on the site?
Answer: You can select who can see and access your and your loved one’s personal information. We give you the ability to control what each member of your care team can view and edit.
Question: What does your company do with my personal information?
Question: What if I need senior care options in different states?
Answer: We can help caregivers regardless of their geographic location. Our searchable database provides information on senior living and in-home care providers nationally.
Question: How does your company choose which senior living communities and in-home care providers are included in your database?
Answer: We do continuous research and updates to ensure that our database is comprehensive. We do not get paid by the communities and in-home care providers, so you can rest assured you are receiving unbiased information.
Question: Is there a charge to use your services? How is your company paid for your services?
Answer: Health insurance plans, employers, financial services providers, home care providers and other sponsors pick up the cost of the service and provide you with access to MyCareDesk.
Question: Can I share information with other members of our family?
Answer: Yes, that is one of the core benefits of utilizing MyCareDesk. All you do is sign them up on your care team and they will have access to our tools and information.